Vacancy: Front Office Supervisor

Daily tasks

Check-in & check-out procedures: You are responsible for providing a warm welcome and a friendly farewell to guests.

Supervise the team: You coordinate and supervise the front office team, supporting them in their daily tasks, motivating them and ensuring that they can develop in their role.

Information provision: You offer guests tips and advice to make their stay in our city as enjoyable as possible.

Managing VIP guests and special requests: You will ensure that VIP guests and special requests are handled carefully and that their expectations are always exceeded.
Booking tours/tickets/restaurants, etc.: You assist guests with booking whatever they request.

Phone: You answer phone calls and/or direct them to the appropriate person within the organization.

Administrative tasks: You manage administrative tasks related to guests’ stays and respond to emails.

Coordinating room requests: If requested, you make adjustments to room arrangements to accommodate guests’ needs as much as possible.

Training and development: You will train the team and monitor compliance with internal quality standards and procedures.

Teamwork and collaboration

In the role of a Front Office supervisor, you will work collaboratively with a team of receptionists and reception assistants. You will be guided by the Front Office Manager but will operate independently while working respectfully with one another. The division of tasks between Front Office staff and reception assistants is clearly defined; however, through effective teamwork, you ensure a smooth and efficient check-in and check-out process for our guests, providing the assistance they expect, including handling luggage and transportation.

Samen met de afdeling reserveringen zet je je in om onze gasten een zo passend mogelijke kamer te bieden en maken jullie indien de situatie hierom vraagt een aanpassing in de kamerindeling.

In addition to collaborating with colleagues within the department, teamwork with other hotel departments is also essential to provide the best quality and service to our guests and exceed their expectations. This includes working and communicating with other operational departments as well as with external suppliers, such as museums or tour operators.

Opportunities include:

• Becoming part of a close-knit team with a shared passion for perfecting the guest experience at our hotel.
• Developing yourself and the team by acting as a key link between guests and colleagues from other departments such as Food & Beverage, Housekeeping and Maintenance.
• Engaging in strong communication, both internally and externally.