Ambassade Hotel

Statement on Hygiene and Cleaning Protocol

Dear guest,

We take standards for hygiene and cleanliness very seriously and are taking steps to ensure the safety of our guests and associates. Ambassade Hotel has been closely monitoring the Centers for Disease Control and Prevention (CDC) and World Health Organization statements regarding the coronavirus (COVID-19). On a daily basis, our hotel is working to ensure that they meet the latest guidance on hygiene and cleaning. Our hotel’s health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from handwashing hygiene and cleaning product specifications to guest room and common area cleaning procedures.

Specific steps Ambassade Hotel is taking include:

Associate Health, Safety and Knowledge: Hotel associates – and their own health, safety and knowledge – are essential to an effective cleaning program.

Hand hygiene

Proper and frequent handwashing is vital
to help combat the spread of viruses.

In our daily meetings, our teams are reminded that
cleanliness starts with this simple act. It’s important for their health
and that of our guests.

Further information

Ongoing Training: In addition to training on housekeeping and hygiene protocols, hotel associates are also trained on COVID-19 awareness.

Real Time Information: Ambassade Hotel’s management team is on standby 24/7 and will monitor the latest news and information to prepare for and respond to COVID-19 if needed, and to support the hotel and its staff and guests.

Cleaning Products and Protocols: We work with our partners and suppliers around the world to make sure our hotel can procure and use virus-killing products approved by the European Union as well as the protective equipment they need for their operations. Our hotel uses cleaning products and protocols which are effective against viruses, including:

– Guest Rooms: Our hotel uses cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items.

– Public Spaces: Our hotel has increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, elevators (and elevator buttons), door handles, public bathrooms and even room keys.

– Back of House: In the spaces where associates work “behind the scenes,” hotels are increasing the frequency of cleaning and focusing on high-touch areas like associate entrances, locker room, laundry rooms and staff offices.

Event Notification

If we are alerted to a case of COVID-19 at our hotel, we immediately work with the relevant health authorities to obtain the facts and guidance on steps to take with both guests and associates. We undertake an additional cleaning and disinfecting protocol of the common areas of the hotel as well as the areas we know the guest has been during their stay.

In addition, the hotel seals the guest’s room (e.g., preventing entry by staff or others) and undertakes a room recovery protocol that is designed to disinfect everything in the room including sanitizing the air.