The Ambassade Hotel, located at Herengracht 341, 1016AZ, Amsterdam, is responsible for the processing of personal data as shown in this privacy statement.

This privacy statement is also valid for the companies associated with the Ambassade Group, knowing:

  • Koan Float B.V.
  • Samsara
  • Yin Tui Na
  • Mokum B.V.

Contact details:

Address: Herengracht 341, 1016AZ, Amsterdam

Telephone: +31205550222


Lucas Schopman is the Data Protection Officer of Ambassade Hotel, he can be reached via or via the general telephone number of the hotel.


Personal data that we process:

 Ambassade Hotel and the aforementioned companies process your personal data by using our services and / or by providing them to us. All personal data that is processed is described and maintained in the processing register.

Below is an overview of the personal data we process:

– First and last name

– Gender

– Date of birth

– Address data

– Phone number

– E-mail address

– Information about your activities on our website

– Data about your surfing behavior across various websites

– Bank account number

– Civil service number (BSN)- Marital status- Copy ID

For what purpose and on which basis does the Ambassade Hotel process personal data: 

– Handling your payment

– Sending our newsletter and/or promotional gift

– in order to call or e-mail you, when necessary in order to provide you with our service

– Ambassade Hotel also processes personal data if we are legally obliged to do so, such as information that we need for our tax return or personnel files.

Automated decision-making
Ambassade Hotel never makes decisions based on automated processing on matters that can have (significant) consequences for people. These are decisions that are made by computer programs or systems, without involving a person (for example an employee of Ambassade Hotel).

The Ambassade Hotel uses the following computer programs or systems:

Microsoft Office 2013: The computer operating system that is used for the computers within the Ambassade Group. Without this system, the Ambassade Hotel would not be able to carry out its work properly. Every employee who needs to have access to the Ambassade Hotel network has its own login code and the system is professionally managed by a network administrator and the servers are protected with the latest versions of security software.

Mews: Property Management System of the Ambassade Hotel, in which all hotel reservations and data of our guests are registered. In this, the Ambassade Hotel keeps track of guest profiles that are important to provide the optimal service and guest experience. The PMS system is the beating heart of a hotel company, without such a system a hotel (of our size or allure) cannot or hardly function. The Ambassade Hotel has done everything possible to protect the data of guests as thoroughly as possible, access to the system is restricted to those who have to work with it daily.

Formitable: Reservation system for Brasserie Ambassade, the restaurant of the Ambassade Hotel. In this the reservations and guest data are processed for the proper functioning of the restaurant. The restaurant can not function without such a system. Access is restricted to those who have to work with it daily.  Other systems / channels that the Ambassade Hotel uses and serve as a Table Manager are:- Unbookables- Opentable- The Fork

Annoncer: Digital kitchen operations management system that connect to our cash register system Lightspeed. It keeps track of guest food preferences. The restaurant can not function without this system.

Minox: Minox is the accounting system used by the Ambassade Hotel. This processes data from suppliers. The accounting system is an essential part of the proper functioning of the financial administration for the Ambassade Hotel. Access is limited to those who have to work with this system on a daily basis.

Koanbook: Reservation system for Koan Float, the wellness center of the Ambassade Hotel. The reservations for the float spaces and massage rooms are kept here and the guest data of the visitors are processed here. Without such a system, the wellness center could not function properly. Access to the system is limited to those who have to work with the system on a daily basis. 

Camera systems: The camera systems used within the Ambassade Group serve to protect our guests and for the safety of our staff. The screens are placed in sight of the guests to notify that there are cameras hanging. Surveillance images can only be viewed by authorized managers and in the presence of a second person. Images are saved for 7 days. The Ambassade Hotel has drawn up a security protocol in which all conditions and the use of the cameras are described. Camera images are never viewed without an extra person present and images are only shared when requested by the authorities.

How long we store personal data:

Ambassade Hotel does not store your personal data longer than is strictly necessary to realize the purposes for which your data is collected. All categories, the basis and storage periods are described in the processing register

Sharing personal data with third parties:

Ambassade Hotel will not sell your information to third parties and will only provide this information if this is necessary for the execution of our agreement with you or to comply with a legal obligation. With companies that process your data in our assignment, we conclude a processor agreement to ensure the same level of security and confidentiality of your data. Ambassade Hotel remains responsible for these processes.

Cookies, or similar techniques, that we use:

 Ambassade Groep only uses technical and functional cookies on its websites. And analytical cookies that do not infringe your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and remember, for example, your preferences. We can also optimize our website with this. You can opt out of cookies by setting your internet browser so that it does not store cookies anymore. In addition, you can also delete all information previously saved via the settings of your browser.

Vacancy policy:

The Ambassade Group stores resume’s that have been submitted by applicants for a maximum of half a year, subject to permission from the applicant. Old CV’s are removed when an employee leaves employment.

Additional measures to protect data: 

Ambassade Group has taken a number of additional measures to protect personal data in response to the new legislation. As an example you can think of the following measures:

·        Periodically amending the passwords of the various systems described which are used within the Ambassade Group.

·        Limiting access to the various systems assigned to the most necessary employees who work with the systems on a daily basis.

·        Cleaning of email inbox, archive, workforce, etc.

·        Informing employees in various ways about the new legislation, through direct communication via the department managers, email with information about the applied measures and instruction how to deal with requests for inspection, protocol and privacy statement communicated to all employees within the Embassy Group.

·        Websites adapted to latest security standards.

·        Processing agreements with all our suppliers.

Look into, modify or delete data: 

You have the right to look into, correct or delete your personal data. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by Ambassade Hotel and you have the right to data portability. This means that you can submit a request to us to send the personal information we have in your computer file to you or another organization mentioned by you. You can send a request for access, correction, deletion, data transfer of your personal data or request for cancellation of your consent or objection to the processing of your personal data to  To ensure that the request for access has been made by you, we kindly ask you to send a copy of your ID with the request. Please make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and citizen service number (BSN) black in this copy. This is to protect your privacy. We respond as quickly as possible, but within four weeks, at your request.

How we protect personal data: 

Ambassade Hotel takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of abuse, please contact