Shiftleader at Rafel (opening soon)

Daily tasks

Before the shift begins, you review reservations, staffing levels, events, and other relevant details. You deliver a short briefing, assign workstations and tasks, and ensure that the restaurant, bar, terrace, or event space is ready on time.

During service, you lead the team, monitor progress, and adjust operations to maintain quality, speed, and hospitality. You support colleagues where needed, ensure clear communication between the bar, waiting staff, and kitchen, and adapt the team’s deployment when required.

You actively work alongside the team in the restaurant and behind the bar, welcome and advise guests, and handle questions or complaints professionally. You lead by example and ensure that procedures, agreements, and hygiene and safety guidelines are followed.

During events, you coordinate the operational preparation, guest reception and execution. You make sure the team understands what is expected and maintain contact with the colleagues and organisers involved.

Opening, Closing & Handover

Depending on your shift, you open or close the venue. You check stock levels, cleanliness, tills, and any relevant details, complete the shift carefully, and provide a clear handover to the Restaurant Manager or the next shift.

Teamwork and collaboration

You support new and less experienced colleagues, provide clear instructions and constructive feedback, and encourage positive teamwork. You identify operational issues or development needs and discuss them with the Restaurant Manager.