Vacancy: Front Office Supervisor

Objective

The front office supervisor is responsible for coordinating and optimising the daily operations at the front desk. This position ensures that service quality remains high, resulting in a personalised guest experience. As the point of contact for both guests and the team, the front office supervisor ensures the smooth, efficient and hospitable operation of the front office.

Daily tasks

Check-in & check-out procedures: You are responsible for providing a warm welcome and a friendly farewell to guests.

Supervise the team: You coordinate and supervise the front office team, supporting them in their daily tasks, motivating them and ensuring that they can develop in their role.

Information provision: You offer guests tips and advice to make their stay in our city as enjoyable as possible.

Managing VIP guests and special requests: You will ensure that VIP guests and special requests are handled carefully and that their expectations are always exceeded.
Booking tours/tickets/restaurants, etc.: You assist guests with booking whatever they request.

Phone: You answer phone calls and/or direct them to the appropriate person within the organization.

Administrative tasks: You manage administrative tasks related to guests’ stays and respond to emails.

Coordinating room requests: If requested, you make adjustments to room arrangements to accommodate guests’ needs as much as possible.

Training and development: You will train the team and monitor compliance with internal quality standards and procedures.

Teamwork and collaboration

In the role of a Front Office supervisor, you will work collaboratively with a team of receptionists and reception assistants. You will be guided by the Front Office Manager but will operate independently while working respectfully with one another. The division of tasks between Front Office staff and reception assistants is clearly defined; however, through effective teamwork, you ensure a smooth and efficient check-in and check-out process for our guests, providing the assistance they expect, including handling luggage and transportation.

Together with the Reservations department, you strive to offer guests the most suitable room and make adjustments to room arrangements as needed based on the situation.

In addition to collaborating with colleagues within the department, teamwork with other hotel departments is also essential to provide the best quality and service to our guests and exceed their expectations. This includes working and communicating with other operational departments as well as with external suppliers, such as museums or tour operators.

Opportunities include:

Becoming part of a close-knit team with a shared passion for perfecting the guest experience at our hotel.
Developing yourself and the team by acting as a key link between guests and colleagues from other departments such as Food & Beverage, Housekeeping and Maintenance.
Engaging in strong communication, both internally and externally.

Qualifications and skills

Experience at a reception is a plus.
Experience working in a team is a plus.
Excellent command of Dutch and English (both spoken and written).
Experience with computer tasks and POS systems such as Mews and Lightspeed is a plus.
Ability to remain calm under pressure and handle unexpected situations effectively.
Strong skills in planning, prioritizing, and multitasking.
Attention to detail, cleanliness, and hygiene.
Willingness to work flexibly, including weekends.

Skills

The role requires flexibility in both workdays and work hours, including weekends and holidays, depending on the needs of the operation.
You must be comfortable working at a computer for extended periods, while also having the physical capability to lift and transport luggage to and from rooms.
The work environment includes the reception desk/lobby and the hotel.

Working at the Ambassade Hotel

The Ambassade Hotel, part of the Ambassade Group and located on the Herengracht, is a family business where both guests and colleagues feel at home. We are enthusiastic, professional and create a great working atmosphere!

Will you join our enthusiastic and close team?

Receive exclusive discounts at our hotel, restaurant and shops

Enjoy complimentary access to the float facilities at Koan Float wellness center

Participate in training courses, workshops, and receive personal guidance

Invest in your personal development with our support