Dagelijkse werkzaamheden
- Quality assurance: Oversee operational processes to ensure service quality and compliance with hotel standards.
- Hospitality: Contribute to an excellent guest experience by proactively responding to guests’ needs, solving problems quickly and handling complaints efficiently and effectively.
- Link between operational departments: Ensure good communication between departments so that they are always aware of the support needed and bottlenecks are resolved.
- Problem solving: Respond quickly and effectively to operational problems and unexpected situations to minimise disruptions.